Bespoke Bot Development
We design and build custom chatbots to align with your use case, workflow, internal systems, brand and voice.
UX, AI, ml & nlp experts
We pull from a global team of +30 with rich bot development experience. They bring together backgrounds in design; reporting, AI research; NLP training; Machine Learning; and a cartoonist to capture your use case.
Klüg Makes it Easy
We work the way you do. You've established a tech stack across Web, CRM, ITSM, HRIS and internal/external messaging. Klüg connects easily to your existing systems and workflow with robust API endpoints
Klüg provides analytics to track conversations as they evolve and the tools to change with them. Our multi-tenant platform brings seamless, automatic upgrades and a steady cadence of new integrations and features
What can you do with a custom chatbot?
Our custom chatbot development process
We begin by partnering with your team in a session around business outcomes. Our UX designers capture your personas and workflows through interviews with members of each group who will interact with the chatbot - employees, customers and leaders. Our technical architects map the systems involved.
We seek data to inform conversation flow design. Quantitatively, it comes from web statistics, activity reporting and analysis of historical chats, email or tickets.
We create conversation flows. And, through integrations we infuse them with structured knowledge and the power to drive workflow.
Where a structured content doesn’t exist, we use machine learning to assemble it.
Where an API is needed, our developers build one and connect it securely to the Klüg platform.
We Iterate and Train
Users do - and say - surprising things! Our dedicated team of bot trainers works to anticipate user behavior. They teach the NLP new words. And, they ensure that the chatbot fails elegantly when the conversation breaks down.
Then, we train your team on using the analytics and tools in the Klüg platform to continue evolving the conversation after launch.