Our NLP database manager explains how the hundreds of conversations he’s had with customers informs how he trains machines to respond to customer inquiries.
The types of bot companies you’ll find out there, and how to choose the right one for your organization’s needs.
Wizeline’s Conversation Designer takes us through designing human-machine interactions based on human-human interviews.
How we took a company’s conversations with customers over a six-month period to automate them for the future
Our design team approaches human-machine interactions one conversation at a time, as we sprint towards efficient workflows.
Lessons from designing fan engagement bot for an international audience
Using principles of a good human-to-human conversation to design a human-to-machine interaction.
Robotic process automation, though it may sound like a hype word, may be the mindset your organizational leaders need to adopt.
Designing a bot that talks back and one that texts back requires different strategies from designers.