Eliminate Work and Waiting
Delight & retain customers
Scale personalized service 24/7
Klüg connects customers to precise, personalized solutions and automated workflow on the channels they prefer.
Conversational UI Use Cases
Klüg Makes It Easy
We work with your existing tech stack to get to market quickly. Klüg’s library of integrations brings content from most CRM, ITSM and HRIS systems into the conversation.
Our chatbots reach users on the channels they prefer. The conversations can be customized to match your brand voice and personality.
Admins track conversation volume; identify trending topics; and understand escalation points in real time.
Survey user satisfaction and use sentiment analysis to capture feedback.
Intuitive tools empower non-engineers to efficiently maintain the chatbot. They can quickly modify copy or train the bot on new words.
Smart Enough to Get Help
Deep collaboration and iterative UX design create conversations with an authentic mix of buttons, carousels and free text that rapidly achieve objectives.
An equal amount of design and engineering go into getting an expert involved when Klüg does not have an answer. Depending on your chat tool, Klüg can do a live agent hand-off or route intelligently to an expert’s queue.
Enterprise Grade Platform
Scalable SOC-2 certified, Privacy Shield compliant and PCI ready platform.