Klüg Gets Things Done
We connect people and systems to complete tasks and eliminate waiting.
Solutions. Not Answers
More than FAQs and forms, Klüg intelligently automates processes. Use AI-powered conversations to qualify leads, book meetings, support customers, help employees and engage audiences via chat or voice.
Ex: Where’s My Package?
We’ve all asked the question after ordering online. Prompting a journey of password resets, multiple sites and copy/pasting tracking numbers.
Klüg takes care of this for you. It will authenticate, make a few API calls and you’ll know that, “Your package arrives tomorrow after 3pm”
Smart Enough to Get Help
Deep user collaboration and iterative UX design go into our bots. Conversations with Klüg include an authentic mix of buttons, carousels and free text that align to your brand.
An equal amount of design and engineering go into getting an expert involved when Klüg does not have an answer. Depending on your chat tool, Klüg can do a live agent hand-off or route intelligently to an expert’s queue.
Wisdom of the Crowd
In a multitenant architecture, all instances share the same infrastructure and the same version of the Klüg platform. Every instance enjoys: seamless, automatic upgrades;
a steady cadence of new integrations and features; the potential for public (shared) NLP training on common words and phrases
Track conversation volume; identify trending topics; and understand escalation points in real time. Survey user satisfaction and use sentiment analysis to capture feedback.
Klüg Makes It Easy
We work the way you do. Klüg leverages your tech stack across Web, CRM, ITSM, HRIS. It can also match your brand voice and personality.